Return & Exchange Policy
I. Exchange Policy
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Please submit exchange requests through our online customer service within 7 days (including holidays) after receiving your items.
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One exchange per order is allowed (excluding split shipment orders).
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Exchange handling fee: NT$100 (NT$60 for return shipping + NT$40 for processing)
II. Shipping Cost Policy
Company Error
If the return/exchange is due to our error (wrong item/defective product), we will cover all shipping costs.
Personal Preference
For returns/exchanges due to personal preference, customers are responsible for return shipping costs.
III. Refund Policy
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Important Notes:
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Shipping fees and 1% payment processing fees are non-refundable
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Original shipping fees will be deducted if the remaining order amount falls below free shipping threshold
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Processing Time:
3-5 business days after receiving returned items
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Refund Methods:
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Credit Card: 7-14 business days for bank processing
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Other payment methods: Refund to designated account
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IV. Product Defect Definition
The following are NOT considered defects (within international quality control standards):
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Color variation
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Size mismatch
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Odor
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Stains smaller than 0.5cm in diameter
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Minor glue residue on footwear
V. Non-Returnable Items
Returns/Exchanges are NOT accepted for:
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International orders
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Items with makeup or perfume traces
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Used or unwrapped shoes/bags
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Washed or altered clothing
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Items damaged due to improper care
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Items past 7-day return window
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Sale items
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Pre-order items
